Wednesday, 05 December 2018 14:19

STRATEGY & ORGANISATION DESIGN

A practical and effective strategic plan that can be readily understood by all stakeholders is fundamental to the sustainable success of any organisation. In its simplest form, it is a high-level plan to achieve one or more goals under conditions of uncertainty.

Published in COMPETENCIES
Wednesday, 05 December 2018 11:33

CUSTOMER EXPERIENCE DESIGN

Customer Experience (CX) is the interaction between an organization and a customer from initial awareness and engagement and lasting through the duration of their relationship. The goal of every customer-facing organisation must be to ensure that a compelling customer experience is assured at all points of contact across the customer experience journey.

Published in COMPETENCIES

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