Wednesday, 05 December 2018 11:33

CUSTOMER EXPERIENCE DESIGN

Customer Experience (CX) is the interaction between an organization and a customer from initial awareness and engagement and lasting through the duration of their relationship. The goal of every customer-facing organisation must be to ensure that a compelling customer experience is assured at all points of contact across the customer experience journey.

Published in COMPETENCIES
Friday, 06 April 2018 18:50

SERVICE DESIGN

Service Design is the activity of planning and organising people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service provider and customers.

Published in COMPETENCIES

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