Wednesday, 05 December 2018 14:19

STRATEGY & ORGANISATION DESIGN

A practical and effective strategic plan that can be readily understood by all stakeholders is fundamental to the sustainable success of any organisation. In its simplest form, it is a high-level plan to achieve one or more goals under conditions of uncertainty.

Published in COMPETENCIES
Wednesday, 05 December 2018 11:33

CUSTOMER EXPERIENCE DESIGN

Customer Experience (CX) is the interaction between an organization and a customer from initial awareness and engagement and lasting through the duration of their relationship. The goal of every customer-facing organisation must be to ensure that a compelling customer experience is assured at all points of contact across the customer experience journey.

Published in COMPETENCIES
Friday, 06 April 2018 18:53

INNOVATION ECOSYSTEMS

An Innovation Ecosystem is a network of often otherwise disparate organisations, both large and small, that are working towards a common innovation objective. Examples of such ecosystems include: Busness Incubators; Startup Hubs, and Cooperative Reseach Centres (CRCs).

Published in COMPETENCIES
Friday, 06 April 2018 18:50

SERVICE DESIGN

Service Design is the activity of planning and organising people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service provider and customers.

Published in COMPETENCIES
Friday, 06 April 2018 18:46

BUSINESS INTELLIGENCE

The ever-growing repositories of digital data, sometimes known as Big Data, are potentially highly valued enterprise resource. Business intelligence (BI) is a set of theories, methodologies, architectures, and technologies that transform raw data into meaningful and useful information for business purposes.

Published in COMPETENCIES
Friday, 06 April 2018 18:25

CONTENT & KNOWLEDGE MANAGEMENT

The ever-growing repositories of digital data, sometimes known as Big Data, are potentially highly valued enterprise resource. Content management (CM) is the set of processes and technologies that support the collection, managing, and publishing of information in any form or medium.

Published in COMPETENCIES

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