Displaying items by tag: service design

Customer Experience (CX) is the interaction between an organization and a customer from initial awareness and engagement and lasting through the duration of their relationship. The goal of every customer-facing organisation must be to ensure that a compelling customer experience is assured at all points of contact across the customer experience journey.

Service Design is the activity of planning and organising people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service provider and customers.